When trying to build your e-commerce business, choosing the right platform matters. Because online shopping is such a booming industry, you want to be sure that your site can keep up with demand. Magento is one of the leading platforms out there, but if you’re going to take full advantage, you’ll need to rely on a third-party agency.
So, with that in mind, we want to share the features you should be looking at when considering a Magento Agency. Hopefully, you’ll be able to find a high-quality company that can help you build the company you want. Here’s what you should check for
1) Understanding of Your Business Needs
Just because Magento has a lot of tools doesn’t mean you need to take advantage of all of them. For example, if your e-commerce store focuses on a particular niche, your site may be relatively limited in scope.
Because of this, it’s much better to find an agency that can fulfill your needs precisely the way you want. You should avoid working with a company that will always be trying to upsell unnecessary products or services. On the flip side, you should also avoid an agency that isn’t capable of providing all of the functionality you want on your site.
One of the significant things to pay attention to when choosing a Magento agency is to see if it has certified developers. These certifications are not easy to get, which means an agency that has them is committed to providing the best service possible.
Another reason why certification matters is that Magento offers them in various categories. Most Magento agencies will try to qualify for as many as possible so that they can serve their clients better. Be sure to check all of the agency’s certifications before signing up.
3) Extensive Portfolio
When comparing Magento agencies, be sure to browse their portfolios. Reputable agencies should have a long list of past clients so you can see how well they’ve helped other businesses. Pay attention to components like mobile optimization, checkout process, item listings, and customer reviews. These options are going to help you build a better brand, so you want to be sure that the agency knows what it’s doing.
One of the best things about e-commerce businesses is that you can work from anywhere. However, while your Magento agency can technically be across the globe, it’s usually better to find one that’s a bit more local.
If you encounter a technical problem with your site, you don’t want to have to wait for hours. By staying within the same time zone, you can usually get an immediate response. However, keep in mind that glitches can occur at any time, so if your agency has remote workers in other parts of the world, you can sometimes get help at odd hours throughout the night.
ioVista’s 21st-century business model offers 24-hour customer support – whether you need 911 Site down help right Now or Ongoing Maintenance & Support. Our dedicated team of professionals will ensure that the site remains sustainable and competitive at all times, without suffering unnecessary downtime.
5) Processes and Procedures
Before signing up with a Magento agency, you want to be familiar with the types of interactions you’ll have with representatives. Some questions to ask include:
– What level of access will I have when there is a problem ? Only email or phone as well?
As many magneto agencies only interact with clients via email then when they pay more for service, they can get a phone call too. At ioVista, we communicate with our support clients with ticket system phone, email or in-person whichever is the most convenient to clients.
-Will I have a dedicated project manager? How many people will be working on my site at any given time? (For better security, fewer agents are usually preferable).
-What kind of testing do you do? Will I be involved with the testing process at all?
-Will I be informed of updates and changes before they go live? Will I be able to notify my customers beforehand?
-What happens if an update creates problems? How easy is it to return to an older setting or version of my site?
-How easy is it to contact customer support? Will I have access 24/7, or during limited support hours? What channels can I use to reach a representative?
-How often will you communicate with me? Can I reach out with questions at any time? Can I customize how and when you’ll provide updates and information?
Bottom Line: Don’t Settle
There’s a reason you’re using Magento to power your e-commerce store – it’s a highly versatile platform. Because you understand the value of Magento, you need to make sure that any agency you work with can adapt to your needs.
ioVista checks all the boxes we listed above. We have Magento certified developers, tons of experience, and our clients are all more than satisfied with our service. If you’re ready to take your store to the next level, give us a call to see how we can help.