When trying to build your e-commerce business, choosing the right platform matters. Because online shopping is such a booming industry, you want to be sure that your site can keep up with demand. Magento is one of the leading platforms out there, but if you’re going to take full advantage, you’ll need to rely on a third-party agency.
So, with that in mind, we want to share the features you should be looking at when considering a Magento Agency. Hopefully, you’ll be able to find a high-quality company that can help you build the company you want. Here’s what you should check for
Just because Magento has a lot of tools doesn’t mean you need to take advantage of all of them. For example, if your e-commerce store focuses on a particular niche, your site may be relatively limited in scope.
Because of this, it’s much better to find an agency that can fulfill your needs precisely the way you want. You should avoid working with a company that will always be trying to upsell unnecessary products or services. On the flip side, you should also avoid an agency that isn’t capable of providing all of the functionality you want on your site.
One of the significant things to pay attention to when choosing a Magento agency is to see if it has certified developers. These certifications are not easy to get, which means an agency that has them is committed to providing the best service possible.
Another reason why certification matters is that Magento offers them in various categories. Most Magento agencies will try to qualify for as many as possible so that they can serve their clients better. Be sure to check all of the agency’s certifications before signing up.
When comparing Magento agencies, be sure to browse their portfolios. Reputable agencies should have a long list of past clients so you can see how well they’ve helped other businesses. Pay attention to components like mobile optimization, checkout process, item listings, and customer reviews. These options are going to help you build a better brand, so you want to be sure that the agency knows what it’s doing.
One of the best things about e-commerce businesses is that you can work from anywhere. However, while your Magento agency can technically be across the globe, it’s usually better to find one that’s a bit more local.
If you encounter a technical problem with your site, you don’t want to have to wait for hours. By staying within the same time zone, you can usually get an immediate response. However, keep in mind that glitches can occur at any time, so if your agency has remote workers in other parts of the world, you can sometimes get help at odd hours throughout the night.
ioVista’s 21st-century business model offers 24-hour customer support – whether you need 911 Site down help right Now or Ongoing Maintenance & Support. Our dedicated team of professionals will ensure that the site remains sustainable and competitive at all times, without suffering unnecessary downtime.
Before signing up with a Magento agency, you want to be familiar with the types of interactions you’ll have with representatives. Some questions to ask include:
– What level of access will I have when there is a problem ? Only email or phone as well?
As many magneto agencies only interact with clients via email then when they pay more for service, they can get a phone call too. At ioVista, we communicate with our support clients with ticket system phone, email or in-person whichever is the most convenient to clients.
-Will I have a dedicated project manager? How many people will be working on my site at any given time? (For better security, fewer agents are usually preferable).
-What kind of testing do you do? Will I be involved with the testing process at all?
-Will I be informed of updates and changes before they go live? Will I be able to notify my customers beforehand?
-What happens if an update creates problems? How easy is it to return to an older setting or version of my site?
-How easy is it to contact customer support? Will I have access 24/7, or during limited support hours? What channels can I use to reach a representative?
-How often will you communicate with me? Can I reach out with questions at any time? Can I customize how and when you’ll provide updates and information?
There’s a reason you’re using Magento to power your e-commerce store – it’s a highly versatile platform. Because you understand the value of Magento, you need to make sure that any agency you work with can adapt to your needs.
ioVista checks all the boxes we listed above. We have Magento certified developers, tons of experience, and our clients are all more than satisfied with our service. If you’re ready to take your store to the next level, give us a call to see how we can help.
Mike Patel is the Founder and CEO of ioVista, a leading digital commerce agency specializing in eCommerce solutions. With a strong background in business and technology, Mike Patel has been at the forefront of driving digital transformations for businesses. He has successfully navigated the ever-changing landscape of eCommerce, helping companies leverage the power of online platforms to grow their brand, increase revenues, and optimize their digital presence. Under his leadership, ioVista has become a trusted partner with major technology companies: Adobe/Magento, Google, BigCommerce, Shopify, and Yahoo. He is dedicated to staying ahead of industry trends, adopting cutting-edge technologies, and continuously improving strategies to provide clients with a competitive edge. Mike’s commitment to excellence and client satisfaction is evident in every project ioVista undertakes.
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ioVista
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to
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